Our Service

Providing you with quality services

Customized Technical Solutions

ANTAIOS provides tailored technical solutions for you through the following 6 steps:   1.Collecting Your Requirements: Engage in in-depth communication with you to clarify all performance indicators, usage conditions, and budget.   2.Technical Plan Development: Our engineering team proposes a customized plan based on the basic platform, conducting simulations and validations through design drawings and 3D modeling.   3.Engine Manufacturing: Manufacture and modify the engine according to the technical plan.   4.Test Bench Testing: Conduct comprehensive engine bench tests to validate design objectives.   5.User Equipment Validation: After receiving the engine, we will track its performance over 3, 6, 12, 24, and 36-month periods to ensure long-term effectiveness.   6.Solution Improvement: Analyze engine usage data, evaluate if the product customization meets standards, and make improvements to the plan if necessary.

Test Bench Testing

At ANTAIOS, every engine undergoes strict and scientific bench testing before leaving the factory to ensure its performance and reliability meet or even exceed customer expectations. The complete engine bench test includes 8 steps:   1.Test Preparation Ensure that the engine dynamometer, fuel consumption meter, data acquisition system, and various temperature, pressure, and speed sensors are calibrated and functioning properly.   2.Engine Installation and Calibration Lifting and Positioning: Use lifting equipment to carefully place the engine on the test bench and connect it to the dynamometer via a flexible coupling.   3.Connecting Systems’ Pipelines and Wiring Connect the engine’s intake and exhaust pipes, along with all other related pipelines, in accordance with the specified procedures. Install all necessary sensors and wiring harnesses to ensure proper function.   4.Startup and Preheating The dynamometer drives the engine to provide initial lubrication to the moving parts. After startup, the engine runs for several minutes with no load or very low load, followed by preheating the coolant to the specified temperature.   5.Performing Various Performance Tests Conduct external characteristics testing, emission certification testing, durability and reliability tests, load cycling tests, and more to comprehensively assess performance from multiple aspects.   6.Data Recording and Monitoring An automated data acquisition system continuously records data from all sensors. Engineers monitor key parameter curves (such as power, torque, etc.) in real-time from the control room.   7.Post-Test Inspection and Processing Check for any oil or coolant leaks. Inspect fuel pipe connections and injector seals for any fuel leakage. Perform internal disassembly inspections and precise measurements.   8.Issuing Test Report Summarize all inspection results, measurement data, photos, and analytical conclusions to produce a detailed post-test inspection report.

After-Sales Support

Documents Provided Every unit comes with a parts manual, diesel engine certificate of conformity, engine operation manual, and warranty card.   Warranty Period Each engine provided by ANTAIOS comes with an after-sales warranty of 1 year or 1,200 hours.   24/7 Online Technical Support To address any issues you may encounter during usage, we offer 24/7 online technical support for quick assistance.

Customer Support

Customer Support: Providing assistance to clients via multiple channels (phone, email, live chat) to address inquiries, resolve issues, and offer guidance on products or services. Technical Assistance: Offering expert help for troubleshooting technical problems related to products, software, or systems, ensuring smooth operation for users. Billing and Payment Services: Managing invoicing, processing payments through various methods (credit cards, bank transfers), and handling refunds or adjustments as needed. Account Management: Maintaining client accounts, updating information, tracking usage or purchases, and providing personalized support to foster long-term relationships. Training and Onboarding: Delivering tutorials, workshops, or materials to help clients or new users learn how to effectively use products, tools, or services. Feedback and Improvement Services: Collecting customer opinions through surveys or direct communication, analyzing feedback, and using insights to enhance products, services, or processes.
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FREQUENTLY ASKED QUESTIONS

Have Any Questions

  • How to buy an engine?

    First of all, please tell us what machine do you use the engine for, the rated power and speed of the engine you need, then we will select the model suitable for you based on these three information.

    Secondly, if you want to buy an engine for the replacement of the old Deutz engine, please also provide a clear nameplate photo of the engine so that we can find out the engine’s configuration and provide you with a similar configuration engine.

  • How long is the delivery time?

    For complete engine and Power units , we need to arrange production according to the order, our general delivery time is 15-30 days.

    For spare parts , our general delivery time is 5-15 days.

  • How to arrange delivery?

    Considering the large volume and weight of our products, to save the shipping cost, we generally recommend ship to your nearest port

    For small items and urgent orders, we can also provide air shipment and send goods to the airport in your city or your company address.

  • How about warranty?

    We provide warranty on all products sold.
    Complete engine and power units: the warranty period is one year or 1200 hours, whichever comes first.

    During the warranty period, if the problem is caused by product quality, our company can provide free parts to compensate.

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